FAQS

We regularly receive questions from our visitors, here is a list of the most frequently asked questions and their answers:

1. I want to cancel my order, is it possible?

Yes, you have 24 hours after placing your order. Just send us an email and we will cancel your order and reimburse you 100% of the amount.

2. My order is missing items, where are they?

We have many suppliers, when you place an order, the suppliers will charge the packages according to the weight of a package (if a package exceeds the standard, we will separate the products). If you order several different (or similar) items, you will receive 1 or a few different packages and they will arrive at different times (some will be faster, some slower).

3. How do I know if my order is being delivered or not?

Click on the "TRACK YOUR ORDER" tab and enter your order number and the email address you provided when you placed your order. You will see if the order status is in "processed" or "undelivered" mode.

4. My item is damaged, can I get my money back?

Of course, if your item arrives broken, please return it to us and we will refund your money.

5. I have the wrong size, can I get my money back?

Of course, please contact customer service directly.

6. I am not satisfied with my order, can I get a refund?

Of course, just contact us and we will tell you the procedure. You have 15 days from the reception of the goods. All you have to do is return the item to us and we will refund you 100% of the amount. You will be responsible for the return shipping costs.

7.How can I contact you?

Email (response within 24 hours in 99% of cases): support@roseliay.com

Or contact customer service online

8. Can I trust you?

Is my data safe?

Our site is totally secure and is hosted on a HTTPS server that guarantees the protection of you and all your personal data.

We accept payments through Visa, these world leaders would never let us continue with our store if we had a high rate of dissatisfied customers. Our online store is constantly monitored.